In treatment, having empathy for the client is a key to gaining trust. Obviously, without trust, treatment won’t get very far. Empathy allows the client to understand, to tangibly FEEL, that the counselor is in their corner, the provider believes in them and is in total support of their recovery or growth.
Honesty is needed in like measure. Without honesty, there will be no “aha” moments, no discovery. Empathy without honesty can allow the client to stay stuck in their victim story (“it’s somebody else’s fault that I’m here.”)